Please read the conditions below before ordering:
On Form contacts the manufacturer directly to order part(s). This no frills service does not allow for all the flexibility of a retail store so please be very careful when ordering.
Upon accepting an invoice, you acknowledge all liability of customs fees and import taxes passed on by the shipping company(s) and local authorities. Widegrid Ltd T/A On Form are not liable for any charges incurred. Due to the nature of of our business importing parts from Japan. All the sales are final.
All care is taken to order the correct parts. When ordering new parts please supply all relevant information such as chassis codes/numbers, colors, sizes, offsets, PCDs, especially when there are different versions of the same product.
All quotes will have the part(s) price + shipping based on the shipping dimensions and weight. When ordering custom made parts such as 326Power 2 Piece wheels, AG Wheels etc. Shipping prices may change during the manufacturing process, you will be notified if the shipping price changes during this time. We cannot ship your part(s) until the outstanding amount is paid in full. Exchange rates can vary significantly in short periods of time so quotes may need to be recalculated to accommodate this.
If a quote includes a mistake by either us or the manufacturer we will not be able to honor the incorrect price. If the order is canceled we will refund the payment.
Manufacturer's will usually give an ETA for special orders and back orders. This ETA is an estimation and the parts may arrive sooner or later than estimated. It is not possible to call manufacturers to ask them to “hurry up”.
On Form accepts; international Bank transfers and New Zealand Bank Transfers. It is not possible to offer a credit of any sort. Please order after payday or after your tax refund has cleared. Orders will not be processed or shipped until payment is confirmed.
Delivery is usually made by Japan Post’s EMS service, USPS or FedEx for 326POWER parts. AG Wheels will provide information regarding their chosen freight provider, once your wheels have be manufactured. Size and weight limits apply. It is very important to supply your correct; name, address and a telephone number to avoid delays and mistakes. Any additional shipping costs due to incorrect information must be paid by you. After shipping the package can be tracked using the freight providers website. Shipping times can vary and can range from one to five weeks and it can feel like a very long time so please check your calendar to confirm how long it has been. It is not possible to contact the plane or ship captain to ask them to “hurry up”. We do not ship to domestic addresses in Japan.
All new parts have a manufacturer’s warranty with terms and conditions set out by the manufacturer (often excluding international claims). Warranty return shipping costs must be covered by you. We can only provide support for goods imported through us. If you have any specific questions about the terms listed here then please contact us on email@example.com
We can not be held responsible for suitability or checking the items/parts ordered will fit your car so please check your order request carefully. Once ordered we can not cancel from the manufacturer.
We can not accept items ordered through other companies.
After sales support will only be provided to parts/items ordered through On Form. If you have ordered parts through other companies, please contact them for after sales support.
If there is a problem with the order, please do not contact the manufacturer directly. This includes any social media. As the order was placed with us, we will contact the manufacturer. If you contact them directly, it will cause a lot of issues. If contacted direct, we will no longer be able to help you with the issue.